We can argue on how hybrid work will materialize across different organizations. There is no question in my mind that this focus on people must remain. Webex partnered with Thrive Global to integrate into Webex some of its tools to build new habits to improve wellbeing and mental resilience.
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I wrote in the past about the negative impact of back-to-back meetings and why every organization must be mindful of the strain that comes from spending endless hours in video meetings and how to enable their people to reset. More organizations are putting their employees first and investing in them by providing them with proper tools to do their job and consider their wellbeing, not just their productivity. They can also gauge whether, as a manager, they are spending equal time across their team or even the difference between the people who are in a given team and those who actually collaborate with each other most often. Managers can see if a conversation was monopolized by a few or everybody was offered an opportunity to contribute. Technology can still lend a hand like People Insights, a new feature Webex provides that shares anonymized data around meetings. Yet, the actual work when it comes to inclusion is on the company, its leadership and the company culture they foster. People who might be attending a meeting in a language that is not their first language can use live translation to make sure they don’t miss the nuances of a conversation. Consider introverted people who can lean on chat rather than raise their hand and verbally share their thoughts.
Being an inclusive collaboration platform also means seamlessly integrates different ways to communicate that might fit some people better. In my mind, this has been a significant change across the board for collaboration tools, but for Webex in particular by placing usability first and richness of experience without sacrificing security and reliability. In this setting, inclusion means putting people first. Google Discounts Pixel 6, Nest & Pixel Buds In Limited-Time Sale Event Webex addresses picture and sound parity using AI to enhance camera quality and deliver an individual video stream of participants in a meeting room so that remote participants can clearly hear individual voices and see facial expressions. Being able to cater to all means ensuring that no matter where employees are located, home, office, an airport or hotel, we can collaborate effectively and easily. This is particularly important as companies are planning a return to the office and will have to cater to a workforce with different needs and desires regarding where they want to work. The Webex team started talking about wanting their solution to be inclusive at the end of 2020 as they were accelerating the deployment of new features and they wanted to deliver a product that leveraged technology to create an equitable collaboration environment. “Powering an inclusive future for all” is not just a marketing mantra it is a commitment Cisco has made as it set out to positively impact 1 billion people by 2025. Cisco has been fostering diversity equity and inclusion within its organization as well as working on making an impact on society more broadly.
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